Long-Term Care (LTC) Ombudsman programs work to resolve complaints related to the health, safety, welfare and rights of individuals who live in LTC facilities, such as nursing homes, assisted living centers and community living homes. LTC Ombudsman representatives ensure that residents have regular and timely access to ombudsman services, conduct unannounced visits to nursing homes and assisted living communities. The representatives identify, investigate, and work to resolve complaints made by or on behalf of residents. Additionally they provide information to residents, families, and community members about Long-Term Services and Supports.