The mission of SHIINE is to advocate for, inform, educate, and assist people with Medicare about Medicare's services so consumers can make timely informed decisions and access resources to meet their needs. Staff and trained volunteer counselors are available statewide who can assist people, free of charge, who have problems or questions regarding their Medicare benefits. Also housed with SHIINE is SMP (Senior Medicare Patrol) which is to detect, protect, and prevent fraud, waste and abuse.